Returns & Exchanges

We want you to be completely satisfied with your Poncho Outdoors gear, which is why we offer free returns and exchanges on all unworn items within 30 days of delivery. Whether it's the wrong fit or a change of heart, we're here to ensure you have the perfect equipment for your next adventure.

1

Start Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is submitted, we will email you a prepaid UPS shipping label to print at home for a hassle-free return process.

3

Pack Your Gear

Place your items in their original packaging with tags attached and securely tape the prepaid shipping label to the outside of the box.

4

Ship and Refund

Drop your package at any authorized UPS location; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing